Client Services Specialist

We're looking for outstanding individuals to play pivotal roles in defining the next generation of SourceForge, one of the Top 100 web sites in the world and the world's largest Open Source software development Web site.We're looking for outstanding individuals to play pivotal roles in defining the next generation of SourceForge, one of the Top 100 web sites in the world and the world's largest Open Source software development Web site.

SourceForge Inc. (www.sourceforge.com) is the leading network of technical sites serving the IT, developer, and technology communities, delivering more than 250 million page views and more than 30 million unique visitors per month. SourceForge is consistently ranked the #1 technology network for delivering visitors who look for technology news online and for delivering visitors who make software and hardware purchases (according to Neilsen/NetRatings Spring 2005 @Plan Report). SourceForge business is in Internet media, and e-commerce.

As our business grows, we are expanding our ad operations team to accommodate greater activity.

Job Description:
The Client Services Specialist position will be responsible trafficking and servicing online advertising campaigns for OSTG marketing clients, the position includes knowledge of ad serving systems, inventory management, reservation process, campaign fulfillment, reporting, and QA of campaigns.

Responsibilities:

• Work with Finance to reconcile delivery with billing through delivery analysis
• Daily interface with the DoubleClick DART/DFP ad system with inventory projections, campaign delivery and issuing client reports
• Maintain the team’s strong customer service as it relates to advertising placement and delivery
• Be able to accurately report on all advertising delivery activity on an ongoing basis
• Work closely with sales representatives in the field
• Daily client interface on campaign results and optimization
• Packaging ad delivery reports for clients into Excel spreadsheets
• Working knowledge of HTML to troubleshoot posting errors

Qualifications:

• 1-2 years internet ad operations and customer service experience
• Knowledge of current, standard ad delivery systems in the market with Double-Click expertise as a must
• Experience delivering on various campaign metrics including CPM/CPC/CPA/CPD
• Must have understanding of 3rd party tags
• Knowledge & experience in QA process
• Ability to work in a rapidly growing, creative environment
• Excellent interpersonal communication skills
• Strong decision-making and analytical skills
• Experience with excel, powerpoint and word
• HTML knowledge
• Customer service experience

SourceForge is an equal opportunity employer, and does not discriminate on the basis of race, gender, age, national origin, religion, physical or mental disabilities, marital status, sexual orientation or any other unlawful basis.

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